The Swedish Police Authority


e-services for:

  • Access to public records
  • Criminal record extracts
  • Permit for sporting events


  • Usability tests
  • Interviews
  • Workshops
  • Prototype
  • Development


To make life easier for people staying in Sweden by converting traditional paper forms into digital e-services.


We enhanced user experiences across multiple e-service projects by digitizing traditional paper forms into user-friendly digital services. Additionally, we spearheaded the implementation of electronic identification, such as BankID, for the Swedish Police authority.

Our approach focused on prioritizing simplicity and efficiency, despite the challenges of working within a large organization. To achieve this, we employed various methods, including design sprints (a workshop method from Google Ventures), workshops, and user research. These activities enabled us to gather insights from stakeholders and police officers in the field. Consolidating the collected data, we employed different information architecture techniques and developed a high-fidelity prototype based on our pre-established design system, which was created in collaboration with the UX team.

Furthermore, we collaborated closely with IT architects, the IT-security group, developers, lawyers, product owners, and other stakeholders to ensure the delivery of highly secure products. This collaborative effort allowed us to implement robust security measures and meet the necessary requirements.

By leveraging these strategies, we successfully transformed paper-based processes into streamlined digital services, providing enhanced user experiences while maintaining the highest standards of security.

The project ended up saving us a ton of time and money, all thanks to those awesome design sprints! But the real game-changer was how it made life easier for users. Instead of wasting days on tedious tasks, they could now breeze through the e-service in just a few minutes. It’s like hitting the jackpot of efficiency and giving them more freedom to enjoy other things in life.